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Shipping Policy

Is there any freight charge?

We offer Free Freight on most orders of $149 or more, sent by UPS ground, shipped within the 48 contiguous states. Orders under $149 shipped by courier (e.g., UPS) in the contiguous U.S. are charged $9.99. Alaska, Puerto Rico and Hawaii orders are shipped at an additional charge.
All shipments in excess of 70 lbs. are shipped via freight line (truck). Please note that it is the customer's responsibility to unload all merchandise from the rear of the truck (with the exception of Generac Generators and Delta Unisaws, for which we provide free liftgate service). If liftgate service is needed to lower merchandise to the ground, there is an additional charge. Please call for shipping charges on generators over 20 kw. Generators and Unisaws cannot be shipped outside of the contiguous United States.
Orders to be delivered outside of the United States or Canada or to a P.O. Box can only be placed over the phone at 954-792-4403. You must call or email us for a freight quote. The customer is responsible for any taxes, duties or brokerage fees involved in importing merchandise into their home country. For mail orders, we accept most major credit cards as well as cashier's checks, money orders, and wire transfers. Business and personal checks will be accepted as well, but will be held for 10 business days prior to the order being shipped.

Sales Tax

International Tool charges sales tax on shipments made to the following states: Alabama, Arkansas, District of Columbia, Florida, Georgia, Indiana, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and West Virginia.

Guaranteed Lowest Prices

What is your low price guarantee?

We will meet or beat any delivered price on any in stock tool nationally advertised by any internet authorized reseller. Simply inform us as to who the competitor is, and their price. Does not include closeouts, backorders or discontinued items. After verification, we will happily meet their delivered price. Not applicable past thirty days of purchase date.

What if I'm not satisfied when I receive my order?

In the event you are not completely satisfied with your purchase, simply return the merchandise within 30 days of purchase in its original unused condition for a full refund or replacement. New merchandise returned after the 30-day period shall be subject to a 20% restocking charge. If a tool is received damaged by UPS, call us immediately. If the shipment is from a trucking company, either refuse the shipment, or be sure to have the driver note the damage or shortage on the waybill before accepting it, then call customer service at 1-800-338-3384. We cannot accept any gas equipment returns for any reason after gas is placed in the machine.

Return Policy for Generators and Transfer Switches:

Returned merchandise must include a Return Merchandise Authorization number (RMA number). Please call 1-800-338-3384 to obtain an RMA number within 30 days of receiving your generator. This RMA number must accompany your return.

All returned merchandise must be received by us in new and undamaged condition, in its original factory packaging, including all literature, instructions and original accessories. We cannot process generator returns where gasoline was put in the unit.

Refunds are issued with a 20% restocking charge deducted, and minus actual shipping cost originally included in the selling price of the generator or transfer switch.

Returns are not accepted on damaged or used items, special orders or on incomplete units.

We cannot accept any gas equipment returns for any reason after gas is placed in the machine.

Placing An Order

How can I place an order?

You have several options for placing an order. You can use our secure shopping cart online, place an order over the phone by calling 1-800-338-3384 or by sending us a fax at 954-792-3560. Orders can also be placed via e-mail by contacting [email protected]. For more information, and for orders shipping outside the United States, please call 954-792-4403 or email customer service.

Do I need to create an account to place an order?

You can checkout without creating an account. However, if you choose to create an account, the next time you shop with us, you won't have to enter your name and address information again, which will save you time. We do not store any credit card information for security reasons, and never rent, sell or distribute any customer information.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover and American Express, and PayPal. International orders must be paid by cashier's check, money order or wire transfer. Contact us for further information at 1-800-338-3384.

How Do I Use The "6 Months To Pay" Offer?

When you check out, use Paypal as your payment method. This will take you to Paypal's website. Once you are there, you can select the "PayPal Credit" option (this was formally known as the "Bill Me Later" option). For more details, click here to go to Paypal's Credit website.

What is your privacy policy?

We never rent, sell or swap our customer names, and you will never receive mail from other companies as a result of buying from us and you will never receive mail from other companies by signing up for our newsletter.

How can I check the status of my order?

To check on the status of your order, you can call us at 1-800-338-3384 or send us an email.
If you created an account with us before you checked out, you can login to your account, and check the order history.

Do you sell parts and accessories?

We do sell parts and accessories, such as batteries, chargers, cases and various attachments.

Clearance Items & Reconditioned Items

Clearance and Reconditioned Items are kept in limited quantities and may sell out. If this occurs customer service will contact you if it is your item and work with you to resolve the issue. 

Who is International Tool?

We are a family-owned and operated business and have been serving contractors, woodworkers and home owners since 1970. We provide the finest quality industrial power tools at the guaranteed lowest prices in the United States.

How can I contact you?

Phone:
1-800-338-3384
954-792-4403

Fax:
954-792-3560

Email:
General Inquiries: [email protected]
Customer Service: [email protected]
Wholesale Opportunities: [email protected]
International and Government Sales: [email protected]
General Sales: [email protected]

Business Hours:
Monday through Friday 7:30 am - 5:00 pm; EST

Where are you located?

Davie Address: 2590 Davie Road, Davie, Florida 33317
Directions To Davie Address:
From I-95: Take I-95 to I-595 west. Exit at Davie Road going south. Once you are on Davie Road, we are in the fifth building on the left.
From Florida Turnpike: Turnpike to I-595 west. Exit at Davie Road going south. Once you are on Davie Road, we are in the fifth building on the left.
From I-75 & Sawgrass Expressway: Take I-595 east to Davie Road, exit going south. Once you are on Davie Road, we are in the fifth building on the left.