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SHIPPING POLICY

Is there any freight charge?

 

We offer Free Freight/shipping on most orders of $199 or more, sent by UPS ground, shipped within the 48 contiguous states. 

Orders under $199 shipped by courier (e.g., UPS) in the contiguous U.S. are charged $9.99. Alaska, Puerto Rico and Hawaii orders are shipped at an additional charge.

All shipments in excess of 70 lbs. are shipped via freight line (truck). Please note that it is the customer's responsibility to unload all merchandise from the rear of the truck (with the exception of Generac Generators and Delta Unisaws, for which we provide free liftgate service). If liftgate service is needed to lower merchandise to the ground, there is an additional charge. Please call for shipping charges on generators over 20 kw. Generators and Unisaws cannot be shipped outside of the contiguous United States.

 

You will be notified in the cart and at checkout if one of the items on your order requires an additional freight charge. This can be due to delivery location or size/weight of the items you ordered. One of our customer service reps will be in touch with you to confirm additional charges. You will have the option to remove this item from your order if you are not satisfied with the freight charge.  

 

 

SALES TAX

International Tool is a registered retailer in the following states and must collect sales tax on all items sold unless provided with a valid exemption. Please check back for updates or call the sales tax department at (954) 792-4403 for any questions. International Tool charges sales tax on shipments made to the following states: Alabama, Arkansas, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia, and Wisconsin.

 

How is Sales Tax calculated on orders with coupons and free goods?

Manufacturers provide coupons and promotional free goods, and the IRS requires we collect tax on the value of those coupons and free goods.  If your order has a coupon discount, the tax charged on the order is calculated based on the value of the total order before the coupon.  If your order has a free good, tax is calculated based on the value of the free good.  To determine the value of the free good, click the product’s description in the cart, which is a hyperlink that will take you to its product detail page showing the value.

 

 

INTERNATIONAL ORDERS

 

Orders to Canada and US territories can be placed on the website. 

 

Orders going anywhere else outside the US have to be placed via My US https://www.myus.com/

 

 

RETURNS

In the event you are not completely satisfied with your purchase, simply return the merchandise within 30 days of purchase in its original unused condition for a full refund. New merchandise returned after the 30-day period shall be subject to a 20% restocking charge

 

If a tool is received damaged by UPS, call us immediately. If the shipment is from a trucking company, either refuse the shipment, or be sure to have the driver note the damage or shortage on the waybill before accepting it, then call customer service at 1-800-338-3384. 

We cannot accept any gas equipment returns for any reason after gas is placed in the machine.

 

Return Policy for Generators and Transfer Switches:

 

Returned merchandise must include a Return Merchandise Authorization number (RMA number). Please call 1-800-338-3384 to obtain an RMA number within 30 days of receiving your generator. This RMA number must accompany your return.

 

All returned merchandise must be received by us in new and undamaged condition, in its original factory packaging, including all literature, instructions and original accessories. We cannot process generator returns where gasoline was put in the unit.

 

Refunds are issued with a 20% restocking charge deducted, and minus actual shipping cost originally included in the selling price of the generator or transfer switch.

 

Returns are not accepted on damaged or used items, special orders or on incomplete units.

 

We cannot accept any gas equipment returns for any reason after gas is placed in the machine.

 

PLACING AN ORDER 

You have several options for placing an order. You can use our secure shopping cart online. 

You can place an order over the phone by calling 1-800-338-3384 . 

Orders can also be placed via e-mail by contacting [email protected] 

 

 

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

You can checkout without creating an account. 

If you choose to create an account, you won't have to enter your name and address information again, saving you time. We do not store any credit card information for security reasons. We never rent, sell or distribute any customer information.

 

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, Discover and American Express, PayPal, and Klarna.

 

 

HOW DO I USE THE 6 MONTHS TO PAY OFFER?

When you check out, use Paypal as your payment method. This will take you to Paypal's website. Once you are there, you can select the "PayPal Credit" option (this was formally known as the "Bill Me Later" option). For more details, click here to go to Paypal's Credit website.

 

 

WHAT IS YOUR PRIVACY POLICY?

We never rent, sell or swap our customer names or email addresses. You will never receive emails from other companies as a result of buying from us, and you will never receive email from other companies by signing up for our newsletter.

Click here to view full privacy policy.

 

 

HOW DO I CHECK MY ORDER STATUS?

To check on the status of your order, you can call us at 1-800-338-3384 or send us an email.

If you created an account with us before you checked out, you can login to your account, and check the order history.

 

 

 

CLEARANCE ITEMS AND RECONDITIONED TOOLS

Clearance and Reconditioned Items are kept in limited quantities and may sell out. If this occurs customer service will contact you and work with you to resolve the issue. 

 

What is the MILWAUKEE Reconditioned Tool Warranty?

 

FACTORY RECONDITIONED PRODUCT:

 

Any Milwaukee reconditioned product has been reconditioned by Milwaukee factory personnel. It has been inspected to determine the full extent of repair required in meeting all Milwaukee performance specifications – it has been fully mechanically & electrically tested to assure it meets Milwaukee and Underwriters Laboratories, Inc. & Canadian Standards Association agency standards for safety. 

Reconditioned product may show evidence of prior use and/or contain some external blemishes. It is warranted to be free of defective material and workmanship for a period of one (1) year after the date of purchase – see full  RECONDITIONED PRODUCT LIMITED WARRANTY by clicking here

 

 

WHO IS INTERNATIONAL TOOL?

We are an ecommerce business and have been serving contractors, woodworkers and home owners since 1970. We provide the finest quality power tools at the guaranteed lowest prices in the United States.

 

How to contact us:

Phone:

1-800-338-3384

 

Email:

General Inquiries, Quotes, and Customer Service: [email protected]

 

Business Hours:

Monday through Friday 8:00 am - 5:00 pm CST

 

 

Shipping Address

 

4500 5th Ave S., Building M4, Birmingham, AL 35222

 

 

 

ONLINE INVOICE PORTAL

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