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- Is there any freight charge?
- What is your low price guarantee?
- What if I'm not satisfied when I receive my order?
- How can I place an order?
- What credit cards do you accept?
- Do I need to create an account?
- What is your privacy policy?
- How can I check the status of my order?
- How can I contact you?
- How can I buy a gift certificate?
- Do you sell parts?
- Who is International Tool?
- Where is International Tool?
Shipping Policy
Is there any freight charge?
Free Freight on most orders over $50, sent by UPS ground, shipped within the 48 contiguous states.
Alaska, Puerto Rico and Hawaii orders are shipped at an additional charge. All orders shipped through the Postal Service are subject to freight charges.
All shipments in excess of 70 lbs. are shipped via freight line (truck) and are
subject to a $40.00 freight charge. Shipments in excess of 150 pounds are subject
to a $99.00 freight charge. Please note that it is the customer's responsibility
to unload all merchandise from the rear of the truck. If liftgate service is needed
to lower merchandise to the ground, there is an additional charge.
Most orders are shipped the same day, if the items are in stock, and if the order
is received by 1:00 p.m. eastern standard time. Stock on an item can be verified
by calling 1-800-338-3384. Next Day & Second Day Air Service is available and rates
are based on the weight of the shipment. Florida residents will be charged 6% sales
tax on all orders.
For orders being delivered outside the United
States, or to a P.O. Box:
If you are placing an order to be delivered outside of the United States, or to
a P.O. Box, you cannot pay with a credit card and use the online shopping
cart. You must call 1-800-338-3384 or
email for a freight quote.
These orders can be placed over the phone, or faxed in at 954-792-3560. Customer
is responsible for any taxes or duties involved in importing merchandise. For mail
orders, we accept most major credit cards as well as cashier's checks or money orders.
Business and personal checks will be accepted as well, but will be held ten business
days prior to the order being shipped.
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Guaranteed Lowest Prices
What is your low price guarantee?
We will meet or beat any delivered price on any in stock tool nationally advertised
by a competitive mail order company. Simply inform us as to who the competitor is,
and their price. Does not include closeouts, backorders or discontinued items. After
verification, we will happily meet their delivered price. Not applicable past thirty
days of purchase date.
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What if I'm not satisfied when I receive my order?
In the event you are not completely satisfied with your purchase, simply return
the merchandise within 30 days of purchase in it's original unused condition for
a full refund or replacement. New merchandise returned after the 30 day period shall
be subject to a 20% restocking charge. If a tool is received damaged by UPS, call
us immediately. If the shipment is from a trucking company, either refuse the shipment,
or be sure to have the driver note the damage or shortage on the waybill before
accepting it, then call customer service at 1-800-338-3384.
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Placing An Order
How can I place an order?
You can order online, with our secure shopping cart, over the phone by calling
1-800-338-3384 phone or fax in your order to 954-792-3560 or send a check or money
order. For more information, and for orders shipping outside the United States,
please call 1-800-338-3384 or 954-792-4403, or email helpdesk@internationaltool.com.
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What credit cards do you accept?
We accept Visa, MasterCard, Discover, American Express, Optima card or Paypal
as payment. International orders must be paid by cashier's check, money order or
Paypal.
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Do I need to create an account?
You can checkout without creating an account. However, if you choose to create
an account, the next time you shop with us, you won't have to enter your name and
address information again, saving time. We do not store any credit card information
for security reasons, and never rent, sell or distribute any customer information.
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What is your privacy policy?
We never rent, sell or swap our customer names, and you will never receive mail
from others as a result of buying from us, or requesting a catalog.
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How can I check the status of my order?
To check on the status of your order via email,
email us, use our "Live Chat"
feature,
Or call 1-800-338-3384.
If you created an account with us before you checked out, you can login to your account, and check the order history.
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How can I contact you?
Phone:
1-800-338-3384
954-792-4403
Fax:
954-792-3560
Email:
helpdesk@internationaltool.com
Business Hours:
Monday through Friday 7:30 am through 5:00 pm;
Saturday 7:30 a.m. through 12:00 p.m. Eastern Standard Time.
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How can I buy a gift certificate?
You can purchase gift certificates here. Gift certificates contain value which may only be used to purchase goods at www.internationaltool.com. Certificates may not be redeemed for cash. We are not responsible for lost, stolen, damaged certificates or any unauthorized certificate use.
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Do you sell parts?
We do not sell repair parts, such as brushes, handles, switches, etc. We do sell
accessories, such as batteries, chargers, cases, various attachments. If you need
repair parts for your tool, you need to contact the tool manufacturer or their service
center directly.
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Who is International Tool?
See information about us.
Where is International Tool?
Address: 2590 Davie Road, Davie, Florida 33317
From I-95: Take I-95 to I-595 west. Exit at Davie Road going south. Once you are on Davie Road, we are in the fifth building on the left.
From Florida Turnpike: Turnpike to I-595 west. Exit at Davie Road going south. Once you are on Davie Road, we are in the fifth building on the left.
From I-75 & Sawgrass Expressway: Take I-595 east to Davie Road, exit going south. Once you are on Davie Road, we are in the fifth building on the left.
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