FREE Shipping On Most Orders Freight Policy Get 6 Months To Pay With Paypal
Call Us At 1-800-338-3384

Frequently Asked Questions


Shipping Policy
Is there any freight charge?
Free Freight on most orders over $199, sent by UPS ground, shipped within the 48 contiguous states. Orders under $199 shipped UPS ground are charged actual UPS rates. Alaska, Puerto Rico and Hawaii orders are shipped at an additional charge. All orders shipped through the Postal Service are subject to freight charges.
All shipments in excess of 70 lbs. are shipped via freight line (truck). Please note that it is the customer's responsibility to unload all merchandise from the rear of the truck. If liftgate service is needed to lower merchandise to the ground, there is an additional charge. Please call for shipping charges on generators over 20 kw.
Most orders are shipped the same day, if the items are in stock, and if the order is received by 1:00 p.m. eastern standard time. Stock on an item can be verified by calling 1-800-338-3384. Next Day & Second Day Air Service is available and rates are based on the weight of the shipment. Florida residents will be charged 6% sales tax on all orders.
For orders being delivered outside the United States or Canada, or to a P.O. Box:
If you are placing an order to be delivered outside of the United States, or to a P.O. Box, you cannot pay with a credit card and use the online shopping cart. You must call 1-800-338-3384 or email for a freight quote. These orders can be placed over the phone, or faxed in at 954-792-3560. Customer is responsible for any taxes, duties or brokerage fees involved in importing merchandise. For mail orders, we accept most major credit cards as well as cashier's checks or money orders. Business and personal checks will be accepted as well, but will be held ten business days prior to the order being shipped.
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Guaranteed Lowest Prices
What is your low price guarantee?
We will meet or beat any delivered price on any in stock tool nationally advertised by a competitive mail order company. Simply inform us as to who the competitor is, and their price. Does not include closeouts, backorders or discontinued items. After verification, we will happily meet their delivered price. Not applicable past thirty days of purchase date.
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What if I'm not satisfied when I receive my order?
In the event you are not completely satisfied with your purchase, simply return the merchandise within 30 days of purchase in it's original unused condition for a full refund or replacement. New merchandise returned after the 30 day period shall be subject to a 20% restocking charge. If a tool is received damaged by UPS, call us immediately. If the shipment is from a trucking company, either refuse the shipment, or be sure to have the driver note the damage or shortage on the waybill before accepting it, then call customer service at 1-800-338-3384.

Return Policy for Generators and Transfer Switches:
Returned merchandise must include a Return Merchandise Authorization number (RMA number). Please call 1-800-338-3384 to obtain an RMA number within 30 days of receiving your generator. This RMA number must accompany your return.

All returned merchandise must be received by us in new and undamaged condition, in its original factory packaging, including all literature, instructions and original accessories.

Refunds are issued with a 25% restocking charge deducted, and minus actual shipping cost originally included in the selling price of the generator or transfer switch.

Returns are not accepted on damaged or used items, special orders or on incomplete units.
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How To Get 6 Months To Pay
How can I get the "6 Months To Pay Offer?
When you check out, use Paypal as your payment method. This will take you to Paypal's website. Once you are there, you can select the "Bill Me Later" option. For more details, click here to go to Paypal's Bill Me Later website.
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Placing An Order
How can I place an order?
You can order online, with our secure shopping cart, over the phone by calling 1-800-338-3384 phone or fax in your order to 954-792-3560 or send a check or money order. For more information, and for orders shipping outside the United States, please call 1-800-338-3384 or 954-792-4403, or email helpdesk@internationaltool.com.
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What credit cards do you accept?
We accept Visa, MasterCard, Discover, American Express or Paypal in our checkout. International orders must be paid by cashier's check, money order, wire transfer or contact us for further information at 1-800-338-3384.
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Do I need to create an account?
You can checkout without creating an account. However, if you choose to create an account, the next time you shop with us, you won't have to enter your name and address information again, saving time. We do not store any credit card information for security reasons, and never rent, sell or distribute any customer information.
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What is your privacy policy?
We never rent, sell or swap our customer names, and you will never receive mail from others as a result of buying from us, or requesting a catalog.
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How can I check the status of my order?
To check on the status of your order via email, email us, use our "Live Chat" feature,
Or call 1-800-338-3384.
If you created an account with us before you checked out, you can login to your account, and check the order history.
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How can I contact you?
Phone:
1-800-338-3384
954-792-4403
Fax:
954-792-3560
Email:
helpdesk@internationaltool.com
Business Hours:
Monday through Friday 7:30 am through 5:00 pm;
Saturday 7:30 a.m. through 12:00 p.m. Eastern Standard Time.
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Do you sell parts?
We do have parts available for pick up at our Miami store location. We sell accessories, such as batteries, chargers, cases, various attachments online.
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Who is International Tool?
See information about us.
Where is International Tool?
Davie Address: 2590 Davie Road, Davie, Florida 33317
Miami Address:8440 NW 58 Street, Miami, Florida 33317
Directions To Davie Address:
From I-95: Take I-95 to I-595 west. Exit at Davie Road going south. Once you are on Davie Road, we are in the fifth building on the left.
From Florida Turnpike: Turnpike to I-595 west. Exit at Davie Road going south. Once you are on Davie Road, we are in the fifth building on the left.
From I-75 & Sawgrass Expressway: Take I-595 east to Davie Road, exit going south. Once you are on Davie Road, we are in the fifth building on the left.

Davie Location

2590 Davie Road, Davie, Florida 33317
Phone: 954-792-4406

Davie Location

Miami Location

8440 NW 58 Street, Miami, Florida 33317
Phone: 305-718-4988

Miami Location